Thank you so much Kennebec Valley. This vet took us in last minute on a Friday during an emergency situation to Xray my dog Brutus and get us pointed in the right direction. Brutus was hit by a car and other local vets were not answering the phone. We owe them so much for helping us out in a scary situation. If anyone is looking for a caring vet in the area willing to anyone they can at a moments notice this is the spot. We are so glad to have them in our community. Also to doctor Mullen we are sorry we missed our 8am appointment a week later. Your are still our hero we just over slept and we are sorry that messed up your morning.
First time going in with my cat for a routine check up and the staff here are genuine, compassionate, and knowledgeable. You can tell they truly love animals! They went out of their way to help my anxious kitty feel comfortable, even giving some good treats for him when he started walking around the room. Looking forward to his next check up and I feel like we're in good hands with this team!
Sorry, this is going to be long, because I have a lot to say. I also don't like writing negative reviews unless I have a very good reason. I also waited a week to make sure this wasn't driven by raw emotion.
My husband and I have been taking our pets here for about 15 years. It used to be a great place that we trusted, but we have seen this place change over time, and not in a positive way.
It started when I took my hound Gunnar there when he was puppy. A vet tech asked if I ever had a dog named River. I answered no, I never did. She then proceeded to say "Yes, You did, I know your name, Stephanie Grant!" Then proceeded to berate me on things I supposedly did this dog named River who I had never heard of. (By the way, I know there is another person who shares my name who lives in my area, or at least used to. I only know this, because I received her sewer bill once in error) When She was done, I shrugged it off as an odd encounter.
My hound, Gunnar received all his care there from puppyhood to his last day. The last day, though, was the final straw for me.
On Tuesday 1/13/2026 Gunnar's health suddenly deteriorated within hours, to the point where he was unable to walk. He was quite elderly at time, and we had expected this. At over 90 pounds, he was a large dog in a great deal of pain. I asked if he could be possibly be euthanasized in our vehicle. Instead, I was curtly told that he needed to be brought inside for a "quality of life check-up" because it was over a year since he was seen. This made me feel like a neglectful pet owner, even though I was sure it hadn't been that long. Later on, I looked through my CareCredit receipts and saw that Gunnar had a wellness checkup on 1/17/25, so he had been seen, in fact LESS than a year.
If it's KVAC's policy to do an exam for before every euthanasiza proceedure, then that's fine. That could have been said instead of the snide greeting I received when walking in.
In other words, check your attitudes. I used to work in healthcare, so I understand it's a stressful line of work. However, if you can't handle it, perhaps change careers.
Since Gunnar was unable to walk at that point, we had to put him on a stretcher and bring him inside, rather than taking our word for it.
For us, it wasn't about the money at all, how we were treated or gaslit. Or, perhaps, the staff thought I was the other Stephanie Grant, I don't know. Have your vendetta all you want with me, (or whomever you think I am) but DO NOT take it out on my dying dog.
It was about the pain and discomfort Gunnar went through on his last day on Earth. For that, I will never forgive them. I'm kicking myself for not refusing and taking him to an emergency veterinarian instead who would have done the procedure at our vehicle.
There's been a few things about this place that's rubbed me the wrong way, but I will never forget how we were treated. Gunnar deserved better than this.
