Wells Dog and Cat Hospital

Wells Dog and Cat Hospital is a small-animal veterinary hospital in Wells, Maine, located at 418 Sanford Rd, Wells, ME 04090. It treats dogs and cats. On Google, it holds a 4.8/5 rating from 259 reviews, with recent feedback describing both very positive experiences and an isolated strongly negative visit.

Services

•Veterinary care for dogs and cats
•Annual wellness exams
•Vaccinations (shots)
•Blood draw (noted during a visit for an anxious dog)
•In-house urinalysis (mentioned during evaluation for possible urinary crystals)
•Care for senior dogs and age-related health issues
•Discussion of treatment options so owners can make decisions (described in reviews)

Pricing

No published price list is available, and one recent reviewer described pricing as above average for their visit (over $300 for an in-house urinalysis and medication after a waived first office visit fee).

People

Reviews mention Erin Forbes, Dr. Forbes, and Dr. Kirk; veterinary technicians and front-desk staff are also referenced without names.

Reviews

Google shows a 4.8/5 rating from 259 reviews. Recent comments often describe staff as welcoming, professional, and attentive, with multiple owners noting compassionate handling and good experiences even with nervous or elderly pets, plus clear explanations of options. One recent 1/5 review reports concerns about loud communication in the exam room, a condescending tone, and dissatisfaction with the cost and how charges were explained.

Reviews for Wells Dog and Cat Hospital

Note: Showing the 5 most recent Google reviews out of 259 we track in total. Recent reviews may not be representative of overall sentiment.

Tracey Connor

3 days ago

My regular vet moved too far away so I’ve been looking for a new one and I brought my cat here for the first time I was happy to hear the first office visit is free. (I should’ve known better than to fall for that because nothing is free at a vet.) I brought him for possible crystals in his urine. I was seen by Erin Forbes and a tech. I explained what was going on and after a few minutes of listening to them I let them both know my cat is very sensitive to loud voices, hoping they’d take the hint. (Especially in a cold echoing room that smells like other frightened animals.) And I could see on his face that he was totally freaked out. Well they just kept on talking as loud as they were before. I mean, it was even loud for me. But not even a HINT of talking even a tiny bit quieter to make him more at ease. I can see not being a people person (which Erin Flynn definitely is not) but as a vet, shouldn’t you at least be an animal person? Isn’t keeping them calm sort of the first thing you’d do? So she recommended a urinalysis which is done in-house and that usually means it’s a bit more economical since it doesn’t involve a lab and sending it out etc. When they brought him back in he FLEW into his carrier (normally he likes to check everything out and hops onto things to see what’s interesting) The results came back and no crystals. (Although she did recommend an additional $250 test that was not really necessary but still looked at me like I wasn’t taking care of Puddin’ and sort of threw her hands up saying “Ok. Your cat” So in the same LOUD VOICE, she told me that he needed to lose weight (he is not a fat cat. He’s 12 lbs and a fairly large frame.). She said all cats should be 11 lbs. She gave me a few anti inflammatory pills (which I have no issue getting in them) Then she mocked people for not being able to do this. “You just grab them and shove it in. Easy”. (Seriously?) and went on to talk about people like they were idiots for not being able to do this. Then she told me she had to laugh about when I said Puddin’ was scared of really loud voices and that she and the tech were the “loudest people in the office.” She actually laughed about this to my face! At that point I just wanted to get the hell out of there. She was STILL being incredibly loud and I was just done. When I went to pay the bill, that in-house test (that is normally around $100) plus a few pills was a total of over $300. That’s just insane. So this is where they make up for the “waved office fee”. That, to me, is a scam. And when I asked about the cost and why it’s so high, the front desk said “well I have to clean the machine etc”. Umm. Ok. Well isn’t that what you get paid to do? I know that he prices are nothing to do with them but they really need to come up with a better explanation than that. I just looked on the site to see what the vets name was to include in this review (ERIN FORBES) and she’s not on the list of vets anymore. So maybe she left. (And this was only 2 weeks ago) Maybe there were other issues with other customers? Who knows. But I found her to be judgmental,, cold, obnoxious, condescending, dismissive and yes, very, very LOUD. This was not just a bad day. This was just her. And I will NEVER be back here or anywhere she is at. Worst vet I’ve seen in decades.

Claudia Stephens

2 weeks ago

Our dog Dobsey was treated as though she was the best and only patient. She thoroughly lit up when out in the back room going through the greeting gauntlet. What a happy, tail wagging experience. Very professional and welcoming personnel who took their time and were very present for both dog + human. Thank you

John

2 weeks ago

Just absolutely wonderful people! I'm temporarily in the area and the hospital has been amazing to me and my two cats. So thankful I ended up finding them!

Sherri Letellier

3 weeks ago

I cannot express enough how happy I am with Wells Dog & Cat Hospital. Dr. Forbes and Dr. Kirk, as well as the entire staff are amazing. They go above and beyond every single visit. They give you all your options so you can make educated decisions for what you can do for your pet. They listen and value your input to your pets' health. They truly care about their clients and the animals they treat.

JA Boston

1 month ago

The staff and doctors at Wells Dog & Cat Hospital were welcoming, caring, and extremely competent with our almost 16 year old Jaxson (Lab). We are extremely grateful for their care, compassion and advice as we navigated his series of issues which come about with being an elderly pup. Thank you all. Janet & Tony Just an update- another 5 star experience at Wells Dog and Cat Hospital! We took our 2 young labs for an annual exam and couldn’t be happier. Dr Kirk and the vet tech were so great with our dogs. Our boy Booth is afraid of the vet- even the stethoscope was enough to make him try to get away. Despite his fear and his attempts to escape, Dr Kirk was able to do everything she needed to, including shots and a blood draw. And he still left with his tail wagging!! Our experience at other places has not been nearly as positive. Kudos to everyone there! We are thrilled to have a new Vet home for our boys.